Please take a moment to review our policies, which help ensure a smooth experience.
Booking and Scheduling
Service Hours: M-F 8 am - 5pm
Booking process: Services can be booked online, via phone, or by email at least 24 hours before.
Recurring appointments: Clients with recurring appointments will have their slots reserved. Any changes must be communicated at least 24 hours in advance.
Rescheduling: Clients can reschedule with 24 hour notice
Cancellation policy: Cancellations must be made at least 24 hours in advance. Late cancellations may incur a fee of $40.
Payment
Accepted payment methods: Zelle, checks, card, and cash
Full payment: Full payment is due at the time of service completion unless otherwise arranged.
Late payments: payments are due on the date of service. A $ 30 late fee will be applied if payment is not received within 5 days of the due date. Future services will not be scheduled until the overdue balance, including late fees, is paid in full.
Pricing Structure
Rate Determination: Services are priced based on square footage, number of rooms, type of cleaning, and condition of the house.
Additional Charges: Extra charges may apply for add-on service, late payments, and home condition. Home condition is based on excessive buildup of dust, grease, grime, or clutter. This will communicated before service begins.
Service details
Standard, deep clean, move-in/move-out cleanings
Exclusions: We do not handle task such as cleaning vomit, blood, and feces.
Cleaners Safety: For our safety we don’t clean areas not reachable from a 2nd step stool. We will use an extendable duster for higher ceilings and fans.
Special Request: Any request outside standard services must be arranged prior to appointment and may incur additional fees.
Time of service: We can provide reminders before service. Our arrival times are estimated, as factors like traffic and previous cleanings may affect arrival time.
How to prepare for cleaners
Access to property: Please provide access to property at the scheduled time. A code or key can be provided so cleaners can get inside the property. Missed appointments due to access issues may incur a $ 40 fee.
Preparation: Please remove clutter from areas to be cleaned to maximize efficiency.
Pets: We are okay with working with pets in the house. If you know an animal can be aggressive please secure them during the cleaning appointments.
Damage and Liability
We are insured
Accidental Damage: We take great care our clients homes, but accidents can happen. Any damages caused by us will be reported to you and addressed.
Don’t touch: Please let us know what items not to touch. If you have heirlooms, antiques, fragile furniture etc. we will avoid it.
Satisfaction Guarantee
Quality: If you are not satisfies with our service, please let us know within 48 hours, so we can address your concerns.
Redo Policy: We will return to resolve any issues free of charge ( let us know within 48 hours).
Termination of service
Right to refuse: We reserve the right to refuse service or terminate services if we feel unsafe or if policies are repeatedly violated.
Notice: If you wish to terminate recurring services please provide a 24 hour notice.